Real11
By registering/subscribing or using https://real11.com/, it's subdomain and/or using the Real11 app, its
users are compelled to follow certain Terms and Conditions associated with the usage of Real11. It is
obligatory for the users to operate in accordance with the T&C provided by Real11.
Real11 is neither affiliated nor linked to any type of private or government Sports leagues/tournaments
until and unless stated by the corporation. Besides this, Real11 is not linked and does not claim any
official footing with any of the official/non official sports team or sports person
Real11 is addressed as a single entity anywhere in the document and all sections of T&C implies and
incorporates Real11.com website and Real11 app on both android and iOS store.
As a user, you acknowledge and agree that by using our website and mobile application, you also agree to
be bound by the “Rules, Scoring and Pay-out” of each contest
Your use of information on our site including results, fixture lists, statistics, data and news posted on
our website is at your own risk. Other than as expressly set out in these Terms and to the extent
permitted by law. We make no warranty as to the accuracy or reliability of the information contained on
our website/ mobile application or in our publications (including, but not limited to, any content or
information generated on our websites and mobile applications by or on behalf of us, and any 'Third Party
Content' on our websites and mobile applications). We and our related entities, directors, officers and
agents disclaim all liability and responsibility for any direct or indirect loss or damage which may be
suffered by any recipient through relying on anything contained in or omitted from our websites and mobile
applications or publications.
Usage of Real11. com
A person using the services offered by Real11.com or the Real11 app including the extensive features
offered, by taking part in several contests, and games organized on the Real11 platform are compelled to
follow the T&C and all the other essential rules and regulations defined by the Real11
authorities.
The Real11 establishment has all the rights to alter/modify the predefined Terms and Conditions, rules,
regulations and terms at any point in time, by posting the same on Real11.com. Real11 accounts for the
acceptance and agreement of the people using Real11 services towards time to time revisions that can be
made in the Terms and Conditions, rules, regulations and terms that are already established by Real11. In
case the user disapproves/disagrees to accept the alterations in terms and conditions, rules, regulations
and terms of use then Real11 at its sole and complete discretion can abstain the user from using the
services offered by Real11.
Real11 may, at its sole and absolute discretion
Refrain, terminate any user's access.
Deactivate, or even delete a user's account.
Move, reject or detach any material submitted by a user.
Shift or remove any content that is available on the platform.
Amend or make adjustments to the roster of players eligible for selection in a contest on account of
alterations to the roster of players engaged in the relevant sports event.
Allocate its rights and liabilities to all user accounts here under any entity. Eligibility
A person who is 18 or above years of age is permitted to use our services, however, if
the person violates the age policy then he/she is solely responsible to bear the legal repercussions
Users need to understand that our services are available only in India.
We don't offer our services linked to fantasy sports in the States of Assam, Sikkim, Odisha, Nagaland,
Telangana, Meghalaya and Andhra Pradesh in India
The users temporarily positioned in, or visiting authorities where local laws forbid them from operating a
website/app shall not use the website/app during their stay.
Intellectual Property
Real11 contains a combination of content developed by Real11, its partners, affiliates, licensors,
collaborators, and/or Users. Real11, its partners, licensors, and/or associates own the intellectual
property rights ("Intellectual Property Rights") in all software underlying Real11 and the Real11
Platform, as well as the content published on Real11, including (but not limited to) games, Contests,
software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos,
audio or video clippings, and Flash animation. Users may not modify, publish, transmit, participate in the
transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly
display, or otherwise exploit any of the materials or content on Real11, in whole or in part, unless
expressly authorised in writing by Real11.
By contacting the Real11 Helpdesk, users can seek authorization to utilise any Real11 content. Users are
entirely responsible for all content (publicly or privately transmitted) that they upload, publish,
e-mail, transmit, or otherwise make accessible on Real11 ("Users' Content"). Each User represents and
declares that he or she owns all Intellectual Property Rights in the User's Content and that no part of
the User's Content infringes on the rights of any third party. Users additionally affirm and agree not to
display or use any third party's names, logos, markings, labels, trademarks, copyrights, or intellectual
and proprietary rights on Real11. Users agree to indemnify and hold Real11, its directors, employees,
affiliates, and assigns harmless from all costs, damages, loss, and harm, including litigation costs and
counsel fees, arising from any third-party claims, including for infringement of Intellectual Property
Rights, arising from such display or use of the names, logos, marks, labels, trademarks, copyrights, or
intellectual and proprietary rights on Real11.
Users hereby grant Real11 and its affiliates, partners, licensors, and associates a non-exclusive,
worldwide, irrevocable licence to use, reproduce, create derivative works of, distribute, publicly
perform, publicly display, transfer, transmit, and/or publish Users' Content for any of the following
purposes:
-Displaying Users' Content on Real11
-Disseminating Users' Content to other Users desiring to download or otherwise acquire it, and/or storing
Users' Content in a remote database available to end users for a fee.
This agreement covers the distribution and storage of Users' Content in any form, medium, or
technology.
All names, logos, marks, labels, trademarks, copyrights, or intellectual and proprietary rights on
Real11(s) belonging to any person (including User), entity, or third party are recognised as proprietary
to their respective owners, and any claims, controversy, or issues relating to these names, logos, marks,
labels, trademarks, copyrights, or intellectual and proprietary rights must be addressed directly to the
respective parties while Real11 is notified.
Third Party Site, Services and Products
Real11 may contain links to third-party Internet sites owned and maintained by others. Users' usage of
those sites is subject to the terms and conditions issued by the sites, if any. Real11 has no control over
any Internet sites other than Real11 and cannot be held liable for any content found on any third-party
Internet site. Real11's inclusion of third-party information or links to third-party Internet sites does
not constitute an endorsement of such third-party Internet sites by Real11.
Correspondence, transactions/offers, or similar activity between Users and third parties, such as payment
providers and verification service providers, are entirely between the User and that third party. Users'
correspondence, transactions, and use of such third party's services/offers shall be subject to the terms
and conditions, policies, and other service terms adopted/implemented by such third party, and the User
shall be solely responsible for reviewing the same prior to transacting or availing of such third party's
services/offers. Real11 promises not to be responsible or liable for any loss or damage of any kind
suffered as a consequence of any such transactions/offers with third parties. Any inquiries, complaints,
or claims regarding any third-party product or service should be directed to the appropriate
vendor.
Real11 includes both Real11-created content and other related stuff provided by third parties. Real11 does
not guarantee the authenticity, integrity, or quality of third-party material, and Users should not rely
on such content when using the Real11 Services, including when participating in any of the competitions
offered on Real11.
Privacy Policy
All kinds of user information gathered by Real11 in the context of personal details and payment information at the moment of registration is subject to the Privacy Policy of Real11 which can be evaluated by the users at Privacy Policy.
User Conduct
The Terms & Conditions, rules, regulations and terms of use determined by Real11 for its users are
compulsory to be followed by the users and in the case a user fails to do so, Real11 holds the authority
to take action, which might include (but not limited to)
Terminating, suspending or restricting user's access to all or any part of Real11.
Deactivating or deleting the user's account.
Abstaining from proving any winning(s) to such users.
By accepting the T&C, the user agrees to provide true, accurate and complete information while
registration and at other instances when demanded by Real11
A single user is allowed to operate or register only one user account with Real11 (for both website and
the app)
Any sort of password issued by Real11 to any user is highly confidential and should not be shared with
anyone else.
The user is entirely responsible for the security and confidentiality of his/her payment accounts linked
to his/her Real11 account.
Users ensure to exit/log out of their accounts after the conclusion of each session. In the event of any
kind of loss or damage faced by the user due to the non-fulfillment of abiding by these T&C, rules,
regulations and terms of use, Real11 shall not be held responsible.
The T&C of Real11 prohibits the users to modify or become a cause of modification of any files
associated with Real11.
The users agree not to use the Real11 platform for any sort of illegal activities.
Conditions of Participation
By participating in a Contest, the user agrees to be bound by these Terms and Real 11s decisions. Subject
to the terms and conditions set forth below, the Company may disqualify any user from a Contest, refuse to
award benefits or prizes, and require the return of any prizes if the user engages in unfair conduct that
the Company deems to be improper, unfair, or otherwise detrimental to the operation of the Contest or is
in any way detrimental to other Users, which includes, but is not limited to:
-Falsifying one's own personal information (including, but not limited to, name, email address, bank
account details, and/or any other information or documentation as may be requested by Real11 to enter a
contest and/or claim a prize/winning.
-It is specifically stated that the user bears the sole burden of proving otherwise.
-Collaborating with another user(s) or engaging in syndicate play;
-Any breach of the Contest rules or the Terms and Conditions;
-Obtaining points or rewards by using unlawful techniques such as automated bots or other automated
ways;
-Using automated means (such as harvesting bots, robots, parsers, spiders, or screen scrapers) to gain,
gather, or access any information on the Website or of any User for any reason.
-Misuse of any form of Cash Bonus, the Invite Friends programme, or any other incentives or
promotions;
-Attempting to interfere with the administration of a Contest or any computer systems or security measures
associated with a Contest;
-Obtaining other users' information without their express consent and/or knowledge, and/or spamming other
users (Spamming may include, but is not limited to, sending unsolicited emails to users, sending bulk
emails to Real11 Users, sending unwarranted email content either to selected Users or in bulk);
or
-Abusing the Website in any way ('unparliamentary language, slangs, or disrespectful words' are examples
of Abuse).
To make it crystal- if a User is found to be in breach of this policy, Real11 reserves the right to pursue
applicable Civil/Criminal remedies as recommended, in addition to forfeiture and/or recovery of any reward
money.
User Registration
If you wish to become a registered user of our websites and mobile applications, you will need to apply
for a member account. The members are permitted to open only one account. Real11 reserves the right to
close any duplicate accounts. All money held in a duplicate account(s) will be forfeited. To apply for an
account, you must complete all the details following the instructions on the Website.
Upon grant of the account by us, your account will be created and you will be able to use our websites and
mobile applications and play the contest(s) with us. We may refuse to grant an application for an account
made by any person without giving a reason for such refusal. You continuously represent and warrant to us
that people, who are accessing your account are authorised to do so. You are not authorised to enter
contests on our websites and mobile applications or otherwise until you have been granted an Account.
Real11 platform, money has been charged to your card or bank account and the respective amount is not
added in your Real11 account within 24 hours of the completion of the transaction, then you shall inform
us by sending an email to support@real11.com from your registered email address. Please include in the
email the following details – the mobile number, transaction value, transaction date and transaction id.
Real11 will investigate the incident and, if it is found that money was indeed charged from your card or
bank account without delivery of the balance in your Real11 account, then you will be refunded the money
within 7 working days from the date of receipt of your email, and all refunds will be credited to your
Real11 account. Real11 shall not be liable to refund any amount which is not debited from the user's bank
account or other deposit methods and it is wrongly reflected in the user's Real11 wallet. In that case, if
a user does not inform Real11 by email that he got extra money in his/her account then we are not liable
to pay that amount. The cash bonus balance cannot be withdrawn under any circumstances.
Rules and Scoring
The Contest(s) in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by (1) “Rules" available on the website (2) Other rules and regulations including rules and regulation in relation to any payments made to participate in the Contest(s), and all Participants agree to abide by the same.
Live & Final Scores
Live scoring for all Real11 contests entered are available in the "Live" section of Real11.com. Player scores are updated immediately with a final score update approximately 2 hours after the completion of a contest. Real11 uses third-party vendors for match schedule, in-play data and player/team profile. Any changes to the official player statistics or perceived errors after the point scores are made final, will not be taken into account and claims that a contest participant’s entry has been affected will not be considered.
Resizing Contests
Real11 reserves the right to resize contests. For guaranteed contests, they will only be re-sized to allow for a larger prize pool with more participants. For non-guaranteed contests, they will only be re-sized to allow the contest to go ahead with 50% of the required entries in the contest. provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration award will be final and binding on the Parties, and each Party will bear its costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award. Nothing contained in these Terms and Conditions shall prevent Real11 from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard Real11’s interest before, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of Real11 to pursue any remedy for monetary damages through the arbitration described herein.
Abandoned, Postponed & Cancelled Fixtures
Where any of the fixtures within a contest are cancelled, postponed or abandoned without an official result all contest entries are considered void and the entry amounts are returned to the members. There are no prize/winnings pay-outs for these voided contests.
Contest Formats
On the Real11 platform, two types of contest(s) are currently available: (1) public contests, in which users can participate in a Contest with other users without restriction, and (2) private contests, in which users can invite specific users into a Contest and restrict participation to such invited users. A user can participate in up to 500 competitions (including both public and private contests) per match. Participation in a contest with more than 500 participants is automatically forbidden. All regulations relevant to the Contest(s) as outlined below shall apply to both versions of the Contest (s). By entering a Contest(s), users hereby enable Real11 to appoint a third party/Trustee/Escrow Agent to manage their cash on their behalf.
Public Contest
- In the Public contest format of the Contest(s), Real11 may make available the Contest(s) comprising 2 -– 100 Participants or any other pre-designated number of Participants.
- Real11 may design this format of the Contest(s) as a paid format, with the Winner determined at the end of the match according to the contest rules.
- The number of Participants necessary to make the Contest(s) operational will be pre-specified, and such Contest(s) will be operational once the number of Participants in such Contest(s) equals the pre-specified number.
- If the number of Participants is fewer than the pre-specified number at the start of the match, the Contest(s) will be cancelled, and the pre-designated amount paid by each Participant will be reimbursed to the User's account without any charge or deduction.
- Certain Real11 Services Contests, labelled as "Guaranteed Contests," will become operational only when a minimum of two users join a Guaranteed Contest. Even if all available Participant slots (as indicated in regard to the Contest(s)) remain empty, the predetermined number of winners will be declared in such Contest(s). It is specified that, despite the activation of such Contest(s), Participants may continue to participate in such Contest(s) until either I all available Participant slots in such Contest(s) are filled or (ii) the match to which the Contest(s) pertains begins, whichever comes first. In the case of a decrease in the number of participants joining the Guaranteed Contest, Real11 will continue to hold such competitions, notwithstanding the decrease in the prize pool shall be borne by Real11.
Private Contest
- Real11 allows users to host a contest (""Private contest"") and invite other users, whether current Users or not, (""Invited User"") to create Teams and participate in the Contest in the Private contest format of the Contest(s) (s). Users can establish a Private contest with a pre-specified number of Participants, for example, 2-20000 Participants. The User who creates the Private contest must pay the pre-determined sum for such a Private contest and therefore join it, as well as offer a name for the Private contest and be granted with a unique identification code ("contest Code") (which will be issued to the account of such User).
- The User accepts and understands that once the Private contest is formed, no changes to the conditions or constitution of the Private contest will be authorised, with the exception of a name change. The User who creates the Private contest must provide Real11 with the email addresses or Facebook account usernames of Invited Users so that Real11 can send an email or message inviting such Invited User to register with Real11 (if necessary) and participate in the Private contest for which the invite has been issued.
- An Invited User must enter the contest Code connected with the Private contest and pay the predetermined price to participate in the Private contest. When the number of Participants in a Private contest equals the number of pre-specified Participants for that Private contest, the Private contest becomes operational, and no further Invited Users or Users are able to participate. If any Private contest does not have the pre-specified number of Participants within 1 hour of the start of the match/Contest, the Platform will begin an immediate refund of the cash deposited. Such refund will be made when the deadline for registering participants for such a Private Contest has passed.
- It is clarified that the participation of Invited Users in any Private contest is subject to the pre-specified number of Participants for that Private contest, and Real11 shall not be liable to any person for any reason whatsoever, including without limitation due to a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the Contest (s).
Legality
Real11 takes excessive care to comply with all the central and state legislation in India to ensure the safety of all our users. Every contest on our platform is delicately designed to comply with all the applicable regulations and statues in India. Below are the critical points from an Indian government’s judgement particularly regarding Real11’s game. A challenge to this discernment was also dismissed by the Supreme Court of India:
- The court, in its ruling, stated that playing the Real11 game involves substantial skill, judgement and circumspection and that success on Real11 arises out of users’ exercise considerable knowledge,attention, and judgement.
- The court also affirmed that the ‘element of skill’ holds sway on the outcome of the Real11 game which follows the following format:
- Participants/players/users have to draft a team consisting of at least the same number of players as playing in the real life sports team (for e.g. 11 players in cricket/football/kabaddi).
- All contests are active and run for at least the duration of an actual sports match.
- No team changes are permitted after the commencement of a match (first innings in case of regular contests and second innings in case of second inning contests).
On this basis, the court adjourned that playing on Real11 constitutes a ‘game of mere skill’, which makes the Real11 game exempt from all the provisions of the Public Gambling Act 1867 (PGA)
- Eventually, the court held that the Real11 game is a legal business activity protected under Article 19(1) (g) of the Constitution of India.
Eligibility
- The Contest(s) are only open to people above the age of 18.
- The Contest(s) are only open to those who are currently resident in India.
- Real11 may, in compliance with the legislation of certain Indian states, prohibit residents of such jurisdictions from participating in the Contest (s). Individuals residing in the Indian states of Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, or Telangana may not participate in the paid edition of the Contest at this time because their laws prohibit them from engaging in games of skill where competitors must pay to enter.
- Participants must have a valid email address in order to participate.
- Real11 may, upon receiving information, restrict a person from participating and/or withdrawing winning sums if such person is discovered to have insider knowledge about competing teams in any particular contest/match, organising boards, leagues, and so on.
- Only those Participants who have successfully enrolled on Real11 and registered before to each match in accordance with the above-mentioned method will be eligible to participate in the Contest and win prizes.
Prize Allocation & Payouts
Real11 uses third-party vendors for the match data and statistics. Any changes to these statistics or perceived errors after the point scores are made final, will not be taken into account and claims made when a contest participant’s entry is affected will not be considered. Prizes are allocated as per the prize conditions set out in each contest. You can check the pay-out breakup in each contest page. Multi-person leagues will proceed if entries reach a certain percentage of the contest size, declared beforehand. The total prize pool will adjust as per the number of actual entries in the contest. Once the contest starts, the revised prize allocation is available within the contest live view. One exception to this is large tournaments. Prize pools and contests are usually guaranteed for large tournaments regardless of how many members enter. Live scoring for all Real11 contests entered are available in the “Live” section of Real11.com. Player scores are updated immediately with a final score update approximately 2 hours after the completion of a contest. In the case of two teams within a contest having a tied score, final pay-outs are calculated upon contest settlement.
Taxation
The declared winners of the contest organised by Real11 are offered winnings in compliance with the tax deductions under the Income Tax Act 1961. In this event, a 30% taxation charge will be imposed on the winning amount. In such cases, the users are even provided with the TDS certificate. The adjourned winners agree to pay other applicable taxes. The winnings and cash bonuses are subjected to various taxes.
In accordance with section 269SU of the Income Tax Act, we insist on making payments by NEFT/RTGS/IMPS or
any other E Modes.
Deposits, Withdrawals, and Member Account Funds
All deposits (min. deposit amount is Rs 10) made to Real11.com are immediately available in the member’s
Real11 account and can be accessed for entering contests. All deposits and refunds, if any, will be done
through NEFT, then transactions may take up to 7 days to be completed.
Real11 will process all withdrawal requests (min. withdrawal amount is Rs 200, Per day withdrawal limit is
₹1,99,999) immediately, with funds arriving in your nominated bank account the next working day. This may
on occasion take up to 7 working days. To request a withdrawal, you must first complete Real11 identity
verification, credit card verification/bank account verification processes, which also includes submission
of PAN card details. The name mentioned on the member’s verification documents should correspond with the
name provided by the member at the time of registration on real11.com, as well as the name and address
existing in the records of the member’s bank account as provided to Real11. If no bank account has been
registered by the member against such member’s account with Real11 or the member has not verified his/her
member account with Real11, to Real11’s satisfaction and following these Terms and Conditions, Real11
shall provide such member with a notification to the member’s email address as on record with Real11.
There are four parts of the Real11 account: Total Balance, Deposited, Bonus & Withdrawable (winnings).
When a member enters a contest, the entry fee is deducted from Bonus, Deposited and withdrawable balance,
in that order depending on how much funds are available in each bucket. The members can withdraw from the
withdrawable part of the account which only includes winnings that a member has made on Real11.com.
Members agree that once they confirm a transaction on Real11.com, they shall be bound by and make payment
for that transaction. The member acknowledges that transactions on Real11.com may take up to 24 hours to
be processed. Any amount paid or transferred into the Member’s account may take up to 24 hours to reflect
in the Member’s account balance. Similarly, money debited from the member's account may take up to 24
hours to reflect in the member's account. Members agree not to raise any complaint or claim against Real11
in respect of any delay, including any lost opportunity to join any Contest or round due to delay in
crediting the transaction amount into any of the Member’s accounts.
A transaction, once confirmed, is final and no cancellation is permissible. However, Real11 may, at its
sole and absolute discretion, permit a Member to cancel a transaction and refund the amount paid - if the
member sends a written request to Real11 from the registered email ID to cancel such payment or if the
payment is made for participation in the paid version(s) of the Contest(s), the cancellation request must
be received at least 2 days before the commencement of the round in respect of which the payment is made;
Real11 shall not be liable to refund any amount thereafter. Real11 may, at its sole and absolute
discretion, refund the amount to the member after deducting applicable cancellation charges and taxes. At
the time of the transaction, members may also be required to take note of certain additional terms and
conditions, also such additional terms and conditions shall govern the transaction. To the extent that the
additional terms and conditions tax deductions. The Winners shall be responsible for payment of any other
applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the prize
money.
Note: The actual prize money may be different from the prize money mentioned above if there is a tie for any of the winning positions. As per government regulations and guidelines, a 30% taxation charge will be imposed on the winning amount.
Tabulation of Fantasy Points
Real11 may get the score feed and other information necessary for fantasy point computation and tabulation from a third-party service provider(s) and/or the match organiser's official website. In the unlikely event that an error in the computation or tabulation of fantasy points, selection of winners, or abandonment of a match arises as a result of inaccuracies in or incompleteness of the feed provided by the third party service provider and/or official website of the match organiser, Real11 will use its best efforts to correct such error prior to the distribution of prizes. However, Real11 expressly states that it relies on the accuracy and completeness of such third-party score/statistic feeds and does not warrant or make any representations regarding their accuracy. In any event, Real11 shall bear no responsibility for inaccuracies in the computation and tabulation of fantasy points or the selection of winners caused by any inaccurate or incomplete scores/statistics received from such third-party service providers. Users and Participants agree not to sue or file a complaint against Real11 in this regard.
Publicity
Acceptance of a prize by the Winner constitutes permission for Real11 and its affiliates to use the Winner's name, likeness, voice, and comments for advertising and promotional purposes in any media worldwide for advertising and trade purposes without any additional permissions or consents and/or additional compensation. The Winners also agree to be available for advertising reasons as planned and wanted by Real11 at no cost. Real11 has the right to change the dates at any time. Press events, internal meetings, and ceremonies/functions are examples of promotional activities.
General Conditions
If Real11 learns that any governmental, statutory, or regulatory compliances or approvals are required
for conducting any Contest(s), or if Real11 learns that conducting any such Contest(s) is prohibited,
Real11 will withdraw and/or cancel such Contest(s) without prior notice to any Participants or winners of
any Contest (s). Users agree not to make any claim or contest the Contest in any way as a result of its
cancellation or withdrawal.
Real11 employees, directors, affiliates, relatives, and family members are not eligible to participate in
any Contest (s).
Dispute and Dispute Resolution
- The courts of competent jurisdiction in Mumbai shall have exclusive jurisdiction to resolve any and all disputes arising out of or in connection with Real11 Services (including the Contest(s)), the construction, validity, interpretation, and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) (including Participants) or Real11, as well as the exclusive jurisdiction to grant interim or preliminary relief. All such issues and concerns shall be controlled and construed in line with Indian laws.
- In the case of a legal disagreement (which may be a legal issue or question), the party initiating the dispute must inform the opposing party with written notification ("Notification"). Following receipt of the Notification, the parties must first attempt to resolve the disagreement by dialogue. If the parties are unable to resolve the disagreement within fifteen (15) days after receiving Notification, the matter will be resolved through arbitration.
- The arbitration will take place in Mumbai, India. All arbitration procedures must take place in English and in line with the requirements of the Arbitration and Conciliation Act of 1996, as modified from time to time.
- The arbitral ruling will be final and binding on the Parties, and unless the arbitral tribunal determines differently, each Party shall cover its own arbitration expenses and equally divide the arbitrator's fees. The arbitrator has the authority to issue interim orders and awards, including orders for specific performance, which are enforceable in competent courts. The arbitrator must issue a reasoned decision.
- Nothing in these Terms and Conditions prevents Real11 from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to protect Real11's interests prior to, during, or after the filing of arbitration proceedings, or pending the execution of a decision or award in connection with any arbitration proceedings, from any court with jurisdiction to grant the same. Real11's pursuit of equitable or injunctive remedies does not constitute a renunciation of its right to seek monetary damages through the arbitration stated below.
Release and Limitations of Liability
- Users must access the Real11 Services on their own initiative and at their own risk. Real11 will not be held responsible or liable for any loss or damage sustained (including but not limited to any accident, injury, death, or loss of property) by Users or any other person or entity while accessing the Real11 Services (including participation in the Contest(s)) or accepting any prize.
- Users hereby release and agree to indemnify Real11 and/or any of its directors, employees, partners, associates, and licensors from and against all liability, cost, loss, or expense arising out of their access to the Real11 Services, including (but not limited to) personal injury and property damage, and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission
- Real11 accepts no liability, whether jointly or severally, for any errors or omissions in respect to the prizes, whether on its own or on behalf of third parties.
- Users shall be solely responsible for any consequences that may arise as a result of their access to Real11 Services by engaging in an illegal act or failing to comply with these Terms and Conditions and other rules and regulations governing Real11 Services, such as providing incorrect address or other personal details. Users also agree to compensate Real11 and their respective officers, directors, employees, and agents on a full indemnity basis for any loss/damage sustained by Real11 as a result of such conduct on the part of the Users.
- Users agree to indemnify, defend, and keep Real11 harmless from any third-party/entity/organisation claims originating from or connected to their use of Real11 or participation in any Contest. In no circumstances shall Real11 be responsible to any User for any acts or omissions originating from or connected to the User's interaction with Real11 or participation in any Contest (s).
In exchange for Real11 granting Users access to the Real11 Services, the Users waive and release Real11, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives from any and all injuries, accidents, or mishaps (whether known or unknown).
Disclaimers
- To the extent authorised by law, neither Real11 nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, or employees will be liable for the deletion, failure to store, mis-delivery, or late delivery of any information or material.
- To the extent authorised by law, Real11 will not be liable for any injury caused by downloading or accessing any information or material, the quality of servers, games, goods, Real11 services or sites, or the cancellation of contests or prizes. Real11 disclaims any responsibility for, and if a User pays for access to one of Real11's Services, the User will not be entitled to a refund if the inaccessibility is caused by Real11's maintenance on the servers or the technology that underpins our sites, failures of Real11's service providers (including telecommunications, hosting, and power providers), computer viruses, natural disasters or other destruction or damage to our facilities, acts of nefarious Furthermore, Real11 makes no assurance on the content of the Real11 website (s). Real11(s) material is provided on a "as is, as available" basis.
- Any content accessed, downloaded, or otherwise gained from Real11 is done at the User's entire discretion, competence, acceptance, and risk, and the User will be fully liable for any potential harm to the User's computer system or loss of data that arises from such material's download. Real11 will use its best efforts to ensure that the Real11(s) are error-free and secure; but, neither Real11 nor any of its partners, licensors, or collaborators promise that:
Users' requirements will be met, Real11(s) will be uninterrupted, timely, secure, or error free
- The results obtained from the use of Real11(s) will be accurate or reliable
- The quality of any products, Real11 Services, information, or other material purchased or obtained through Real11com(s) will meet Users' expectations.
- If Real11 discovers an error, including an error in the determination of Winners or the transfer of amounts to a User's account, Real11 reserves the right (at its discretion) to rectify the error in any way it sees fit, including by setting off the erroneous payment against amounts due to the User or deducting the amount of the erroneous payment from the User's account. In the event that remedies are exercised in line with this provision, Real11 promises to notify the User of the error and the exercise of the remedy(ies) to correct it.
- To the extent permitted by law, neither Real11 nor its partners, licensors, or associates will be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use our sites, even if we have been advised of the possibility of such damages.
- Any Real11 Services, events, or Contest(s) being hosted or provided, or intended to be hosted on the Real11 platform and requiring specific permission or authority from any statutory authority or any state or the central government, or the board of directors, shall be deemed cancelled or terminated if such permission or authority is not obtained or denied either before or after the relevant Real11 Services, events, or Contest(s) are hosted or provided.
- To the extent permissible by law, in the case of the suspension or closure of any Services, events, or Contests, Users (including Participants) shall have no right to make any demands or claims of any kind.
Miscellaneous
The User’s/Participant’s use of the Real11 site and software is also subject to laws of the State in which the User resides and from which he/she accesses the Real11 site, as well as the laws enacted by the Republic of India. Residents physically located outside India and in the States of Assam, Odisha, Sikkim, Nagaland, Telangana, Meghalaya or Andhra Pradesh (“Excluded States”) are ineligible to open a User Account on the Real11 site. If it is found that a Participant playing the paid formats of the Contest(s) is a resident of any of the above-mentioned states, Real11 shall disqualify such Participant and forfeit any prize won by such Participant. Further Real11 may, at its sole and absolute discretion, suspend or terminate such Participant’s account with real11.com. Any amount remaining unused in the member’s game account or winnings account on the date of deactivation or deletion shall be reimbursed to the member by an online transfer to the member’s bank account on record with Real11, subject to the processing fee (if any) applicable on such transfers as set out herein. If it is found that a Participant playing the paid formats of the Contest(s) is under the age of eighteen (18), Real11 shall be entitled, at its sole and absolute discretion, to disqualify such Participant and forfeit his/her prize. Further, Real11 may, at its sole and absolute discretion, suspend or terminate such Participant’s account. To the extent permitted by law, Real11 makes no representations or warranties as to the quality, suitability or merchantability of any prizes and shall not be liable in respect of the same. Participants who play only with cash bonus can withdraw to a certain extent (i.e., INR 200) only once if they want to withdraw further, they have to deposit at least 30% of their winning amount. Real11 may, at its sole and absolute discretion, vary or modify the prizes being offered to winners. Participants shall not raise any claim against Real11 or question its right to modify such prizes being offered, before the closure of the Contest. Real11 will not bear any responsibility for the transportation or packaging of prizes to the respective winners. Real11 shall not be held liable for any loss or damage caused to any prizes at the time of such transportation. The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes. The Winners shall bear all transaction charges levied for delivery of cash prizes. All prizes are non-transferable and non-refundable. Prizes cannot be exchanged/redeemed for cash or kind. No cash claims can be made instead of prizes in kind.
